How Contact Centers are utilizing SMS to stay ahead of the competition!

With more than 6,000 call centers in the UK today, they form part of a £2.4 billion industry, yet very few are embracing the use of different communication channels to engage with customers. In today’s digital world, contact centers require an omni-channel strategy to deliver the seamless experience customers now demand. Regardless of digital channel or device,Continue reading “How Contact Centers are utilizing SMS to stay ahead of the competition!”